The performance of your system modules is something that accelerates customer support. Ultimately, excellent customer service contributes directly to brand image and business sales. The advent of digitization and shifting paradigm of innovation call out for stringent strategies that actually demonstrate your investments.
In simple terms, you must invest smartly in your business. The system modules that tend to grab more customer attention or generate high customer traffic must be given solid concentration in order to optimize the customer experience. Determination of customer interests beforehand and providing customized services to them accordingly paves the road to success for business entities.
To serve the purpose, Zoho SalesIQ comes up with an advanced strategical model in the form of business software that helps keep track of user traffic and activities on the website. It is a versatile software that plays a critical role in streamlining the processes related to leads and sales funnel management.
What is Zoho SalesIQ?
It is an advanced tool for website visitor tracking. It focuses on providing live chat support to customers and helps businesses of all sizes to extract meaningful data from the website traffic to enhance performance. Startups and enterprises are adopting innovative solutions to increase productivity and provide enhanced customer support to users.
Zoho SalesIQ has the power of giving comprehensive information that can be employed to make certain improvements. The information for instance includes, a user’s visiting frequency, location, traffic, website behavior, activities, etc. All the information is accessed to ameliorate customer experience. Zoho SalesIQ acts as a sales intelligence hub that tends to automate the process of providing a tailored solution as per customer interests. Consequently, this increases the number of sales and increases system efficiency.
Track and Engage the Visitors
Zoho SalesIQ helps businesses monitor their visitors and determine how they interact with your website in real-time. Tracking and monitoring helps;
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- Reach out to customers strategically by sending them customized messages.
- Start a live chat with customers to enhance customer engagement.
- Set predefined rules, identify and grab the potential customers.
- Determine the geolocation of your visitors and send them personalized discounts and offers based on their location.
- Track the footprints of visitors by monitoring how they interact with the website.
- Engage visitors through activity-based proactive chats
- Identify the customers that are new or returning visitors and engage prospects during their returning visits.
- Approach the visitors with personalized chats and offer them the best deals of the time.
- Automatically translate the chat into the native language of the visitor.
- Share the screen and set the standard for support with the end-users.
- Run interactive e-mail campaigns by converting the monologue outbound email campaigns into dialogues.
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Read: 10 Essential CRM Software Integrations to Optimize your Business
Sell Smarter and Close Deals Faster
Close the leads faster by intelligently picking the triggers through campaigns and strategies. Smart deals help businesses
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- Reduce the sales cycle and ultimately increase sales conversions.
- Run email campaigns and generate potential leads from there.
- Employ a smart strategy to get the value of your investments in the true meaning.
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Actionable Insights
Intelligent business software is capable of giving actionable insights to businesses. The meaningful insights clear the path to success for businesses by
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- Generating pre-built reports that describe the estimated revenue to be generated in a particular time span.
- Make effective business decisions by identifying the boosting factors.
- Determine the results of expensive marketing campaigns and how they can be alerted to generate more leads.
- The reason behind increasing customer churn rate or lead conversions.
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Also Read: Zoho CRM for Small Business – Challenges, Solution & Implementation Strategy
Drive Customer Engagement
Zoho SalesIQ helps businesses Identify high-value prospects. Through the combined power of Zoho SalesIQ and Zoho CRM, businesses can increase customer engagement. The fusion helps businesses
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- Start off the sales cycle with AI-powered chat bots
- Automate the process of capturing leads and sending the data into Zoho CRM.
- Route chats to the set of customers to increase engagement.
- Convert leads into sales through Zoho CRM from the interface of Zoho SalesIQ.
- Get to know more about your visitors and their behavior on the website.
- Target the leads based on certain factors such as a number of visits, traffic source, geolocation, the page they’re on, and more.
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Live Software Support
Software support is a crucial element in any business. While acquiring new customers, it is important to retain the previous ones by providing them with excellent customer support service. Zoho SalesIQ in this aspect helps businesses
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- Initiate real-time conversations with customers by setting up automatic triggers at any time.
- Identify what the user is looking for and answer them before they ask the query.
- Handle customer queries when the staff is not around to help.
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Also Read: Some Useful Zoho CRM Integrations to Streamline your Business
Real-time Lead Scoring
Zoho SalesIQ helps businesses segment the visitors based on their levels of interest. Through your own rules, you can create powerful lead scores that help you target the prospects on priority. Real-time lead scoring helps businesses by
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- Determining the visitors that seek your attention and you can help by addressing their concerns in real-time.
- Identify which users can be categorized into potential customers so that they could be approached on priority.
- Assign a score to your lead and approach it accordingly.
- Do not miss the potential leads that have a higher chance of getting converted into sales.
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Zoho SalesIQ Grooving into Diverse Industries
Today, every industry is revolutionizing by adopting high-end business software that revamps its entire business infrastructure. All sizes of businesses are in the race of integrating the potential services and software with the business infrastructure to ensure significant brand reputation, enhance the customer support and increase business revenue. Zoho SalesIQ presents a highly customizable solution for the industries below;
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- eCommerce
- Customer Service
- Financial Services
- Startups
- Real Estate
- Restaurants
- Education
- Travel
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Approach the certified consultants at Techloyce to get a specific solution for your business. Get Zoho SalesIQ integration service for your system to ensure a consistent business growth.
