Integrate Zoho Desk with other applications such as Zoho CRM to run business operations smoothly
Zoho desk is a support platform powered by Zoho for small, mid-size and enterprises to increase their customer support and overall business efficiency. Zoho Desk helps businesses to remain customer-centric while providing AI, process management and a complete marketplace made available for the developers to build and host application extensions. Zoho Desk offers seamless integration with all the built-in applications of Zoho such as Zoho CRM etc. The integration of Zoho Desk with other applications can contribute to improving customer service. All the queries of the customers and the support tickets can be interlinked which can attain customer satisfaction just like in the case of Zoho CRM Desk integration. The installation of Zoho CRM Desk integration is quite simple but at Techloyce our experts ensure that the integration turns to be successful every time. We all know the importance of getting the integration done correctly the first time; this is why we take the responsibility to handle the Zoho Desk and CRM integration effectively and efficiently. Through Zoho Desk integration with Zoho CRM, your business can achieve the following:
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- Better relationship with your customers
- Growing business
- Increasing the revenues
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Bridge the gap with Zoho Desk and Zoho CRM integration
Zoho Desk integration with Zoho CRM now enables you to bridge the gap between the sales and support departments. Zoho CRM integration with Zoho desk works well regardless of whether you are a small business or a large enterprise. This integration helps you even out all the sales and support related stress in one go.
Zoho CRM is a web-based platform designed to automate daily business tasks along with sales, track customers and manage overall business growth. Zoho CRM allows you to close more sales, get fast updates in real-time and increase business productivity wherever you go. While on the other hand, Zoho desk is also a web-based application designed to provide state of the art customer support activities which can then be utilized efficiently by small and large businesses. The following are some of the many valuable aspects that come along as a result of Zoho CRM Integration with Zoho Desk.
Customer-Centric
You can assign, track and set up alerts on the Zoho Desk and customize it according to your business needs and further sync it with Zoho CRM so that you can get the alerts meanwhile you make your business leads Our Techloyce Zoho experts can assist you in ensuring that the customers get the support when they need it. Zoho Desk also helps you out with relevant solutions while keeping in mind the knowledge base. This is important to ensure that a customer-centric approach can be followed for a business.
Sales
Whenever customers ask for help before making their sales decision, the Zoho Desk and Zoho CRM integration will enable the sales representatives and support agents to expedite the buying decision for customers by responding to their queries from support conversations and help them narrow down their sales decisions. As a result of this integration, there will be no more unproductive prospecting.
Better Support
According to a survey, more than half of the customers said that customer service is what makes them stay loyal to a business. Better collaboration among the sales team and support department enables businesses to generate more sales and revenue. That is what you will achieve if you implement Zoho Desk integration with Zoho CRM within your business organization.
Leads/Ticket Management
Managing tickets on Zoho Desk becomes easier when you are equipped with tools such as multi-brand help center, multi-department, email, telephony, social media, live chat, to name a few. On an average basis, your business agent might simply work through a support request from a customer. But there are days when it will get chaotic for agents, as well as stacks of tickets, start piling up from customers. So under such situations what you require is an effective helpdesk ticketing software or integration like Zoho CRM Desk integration that can remove all impending bottlenecks and ensures a smooth, error-free process for everyone involved in the support process.
Talk to our Zoho integration expert and learn more about how we can make a difference to your business.