With Zoho Twilio integration, businesses can better organize their communication services such as incoming and outgoing calls from within Zoho desk dashboard. Twilio is a cloud platform that enables business organizations to add multiple communication means to their mobile and web channels. It allows the developers to create built in custom video, messaging and communication applications for their businesses.
Zoho Twilio Integration Benefits
Following are some of the many advantages if business organizations perform Zoho integration with Twilio
- Zoho Integration with Twilio will help businesses to save time while installing telecom systems within their organizations.
- Zoho Twilio integration will help businesses save Electronic Private Automatic Branch Exchange-EPABX and other telecommunication expenditures.
- Zoho Twilio integration will enable businesses to Log the duration of their calls automatically.
- Because of Zoho Integration with Twilio, businesses can make and receive calls within their browser along with individual Id information.
- Business can also associate calls with tickets as a result of Zoho Integration with Twilio.
- Zoho Twilio integration also provides businesses to record and keep a tack of all their voice processes.
- Businesses can also set up IVR to specify the calls to designated agents with Zoho Twilio integration.
How to set up Zoho Twilio integration?
In order to set up Zoho Twilio integration, business organizations have to follow the following steps
- While having Zoho desk, configure Twilio
- Then add Twilio phone number
- Then configure call routing
- Set up further call configuration
- Then configure automated messages
One thing to keep in consideration, Twilio integration is only available in the enterprise and professional editions of Zoho desk. Furthermore, users with profile permission for managing support telephony channels can only access this feature.
Communication at its Best
Zoho desk Twilio integration platform allows businesses to focus on communicating with their partners, clients, and employees instead of spending an inordinate amount of time negotiating contracts with telecom carriers to assemble interconnections in every region they operate. That is because the solution has a ready-made distributed software layer that enables business organizations to reach anyone situated anywhere in the world right from the beginning.
Cost Saving
The Twilio Platform has flexible, pay-as-you-go pricing plans for its various communication APIs. This means companies are not bound into monthly or annual contracts and just pay only for the services and functionalities they use. This allows them to energetically control their programming and communication budgets so they could channel them towards other expenses and cut their maximum costs. So Zoho Integration with Twilio, is undoubtedly that one integration every communication company wants to get connected with in order to thrive in the communication industry.
Overall, the hosted PBX system integrated with ZOHO CRM offers options to organize your organization’s calls within ZOHO CRM. Businesses can configure the Twilio set up to manage call and associate the calls with the leads/contacts/accounts in your CRM database. We at Techloyce, has experts to carry out Zoho Twilio integration and meeting all your clients requirements efficiently.
